# Pickups & Customer Support

**FAQ / Service guidance**

Scheduling, changes, missed service, urgent needs, and account help.

## Questions, answered

### How do I schedule a pickup?

Use the account contact method shown in your service documents and provide the site, stream, container count, readiness, access notes, and requested date. A request is scheduled only after confirmation.

[How do I schedule a pickup?](/faq/customer-support/#q-customer-support-1)

### Can I change or cancel a pickup?

Contact GIC Medical Disposal as early as possible. Route cutoffs, cancellation charges, equipment needs, and regulatory timing may limit changes, so wait for written confirmation.

[Can I change or cancel a pickup?](/faq/customer-support/#q-customer-support-2)

### What should I do if a pickup is missed?

Keep the material secured, note any storage or safety concern, and contact support with the service date and site details. GIC Medical Disposal will verify the route record and provide the next available action.

[What should I do if a pickup is missed?](/faq/customer-support/#q-customer-support-3)

### How are urgent service requests handled?

Describe the material, immediate risk, quantity, location, and deadline. GIC Medical Disposal assesses whether an expedited service is available; it is not an emergency-response promise.

[How are urgent service requests handled?](/faq/customer-support/#q-customer-support-4)

### Who should I contact about my account or documents?

Use the contact listed on your quote, invoice, or service record, or submit the website contact form. Include the site and service reference without sending sensitive personal or medical information.

[Who should I contact about my account or documents?](/faq/customer-support/#q-customer-support-5)

## Related FAQ topics

### Getting Started

What to expect before requesting service and how to prepare the right information.

[Getting Started](/faq/getting-started/)

### Waste Services

Service fit, accepted streams, special projects, and multi-stream coordination.

[Waste Services](/faq/waste-services/)

### Containers & Supplies

Container selection, labels, replacement, and safe on-site use.

[Containers & Supplies](/faq/containers/)

### Pricing & Service Plans

How quotes are built, what can change costs, and how service terms are documented.

[Pricing & Service Plans](/faq/pricing/)

### Rules & Classification

Jurisdiction, waste classification, generator duties, and changing requirements.

[Rules & Classification](/faq/regulations/)

### Documentation & Compliance

Profiles, shipping documents, service records, and audit-ready closeout.

[Documentation & Compliance](/faq/compliance-documentation/)

### Sustainability

Waste reduction, recovery options, destination evidence, and responsible reporting.

[Sustainability](/faq/sustainability/)

### About Our Service

Who we serve, where service is available, and how accountable coordination works.

[About Our Service](/faq/about/)

## Need an answer for your site?

### Talk through your site requirements

Share your location, material, volume, timing, and documentation needs for a scoped response.

[Talk through your site requirements](/contact/)