People behind the work.
GICMD is led by people who make medical waste easier for customers to manage: clear answers, practical service plans, reliable follow-through, and records that hold up after pickup.
The first responsibility is helping customers understand what needs to happen, what information matters, and what the next step is.
Waste stream, facility setup, timing, containers, documentation, and urgency shape the service recommendation.
Pickup planning, customer updates, field execution, records, and closeout stay connected instead of becoming separate handoffs.
Accountability has names.
Meet the people responsible for keeping the customer path clear, the operation disciplined, and the work moving.
John Gouda
Customer standard, responsible growth, and service discipline.John sets the leadership standard for the platform: customers should get straight answers, practical options, and a team that stays accountable until the job is closed out. His work since 2009 has focused on growing a clearer, more reliable medical waste service without lowering the bar for safety or compliance.
Ema Lamee
Operational cadence, pickup coordination, and customer follow-through.Ema leads the operating rhythm that keeps requests, schedules, field teams, vendors, documentation, and customer updates aligned. Her work keeps service moving across every line of business so customers know what is happening and do not have to chase the next step.
Robert Jacome
Financial discipline, operating controls, and service continuity.Robert brings more than three decades of medical waste and business experience to the platform. His work keeps controls, service scope, commitments, and documentation aligned so customers are working with a stable, accountable partner that is clear about what will be delivered.
Miran Zaki
Service fit, solution design, and responsive environmental support.Miran leads our customer relationships and environmental solutions. He works with customers to understand their facilities, waste streams, timing, and documentation needs, then turns those details into practical service plans with clear expectations. His focus is making sure customers receive the right support, have their needs addressed, and can count on consistent follow-through as their operations evolve.
Srdjan Micanovic
Secure platforms, customer visibility, and useful reporting.Srdjan connects technology and marketing to build secure, scalable systems that protect customers, support their growth, and give them better visibility into their operations. His work makes the digital path clearer and delivers the insights, reporting, and tools customers need to understand their businesses better.
Built around the customer path.
Customers should not have to translate waste rules, container needs, pickup timing, facility notes, and documentation into a service plan by themselves. The team turns that complexity into a clear path from first question to closeout.
One team. Six responsibilities.
Customer Path
Starts with what the customer needs handled, what is urgent, what records are required, and what a successful closeout looks like.
Service Guidance
Helps customers understand the practical path for classification, handling expectations, containers, documentation, and pickup planning.
Pickup Planning
Turns the customer request into workable timing, facility notes, field instructions, vendor paths, and internal next steps.
Customer Updates
Keeps customers informed, answers direct questions, and makes sure requests do not disappear between handoffs.
Field Service
Handles the practical work at the site with safety, timing, container readiness, and customer expectations in view.
Records
Tracks the documents customers need after service: manifests, certificates, notes, closeout details, and follow-up.
What the team is here to do.
- What Customers Bring
- a waste stream, a facility constraint, a compliance question, a pickup need, a documentation gap, or a problem that needs a clear next step
- What The Team Gives Back
- a practical service path, clearer expectations, fewer repeated explanations, better handoffs, customer updates, and records that stay tied to the job
- Why It Matters
- medical waste service depends on details that cross teams, but the customer experience should feel coordinated, accountable, and easy to follow
Bring us the problem. We’ll build the path.
Tell us what needs handling, what is urgent, and what is unclear. The team will help define the practical next step.